Normal view MARC view ISBD view

The service edge : 101 companies that profit from customer care / by Ron Zemke with Dick Schaaf ; foreword by Tom Peters.

By: Zemke, Ron Contributor(s): Schaaf, Dick | Peters, Thomas J Material type: Text

TextPublication details: New York : New American Library, 1989Description: xviii, 584 p. ; 24 cmISBN: 0453006477 :Subject(s): Customer services -- United States | Service industries -- United States -- Management | ManagementDDC classification: 658.8 ZEM

Tags from this library: No tags from this library for this title. Log in to add tags.

Average rating: 0.0 (0 votes)

Holdings
Item type	Current library	Collection	Call number	Copy number	Status	Date due	Barcode
Books	Main Library Main Library Applied Sciences	NFIC	658.8 ZEM (Browse shelf (Opens below))	1	Available		16454

"NAL books."

Includes index.

Bibliography: p. 570-576.

There are no comments on this title.

to post a comment.