The service edge : (Record no. 3712)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 00880cam a2200277 a 4500 |
| 001 - CONTROL NUMBER | |
| control field | 751768 |
| 003 - CONTROL NUMBER IDENTIFIER | |
| control field | OSt |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20170822174755.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 890522s1989 nyu b 001 0 eng |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 0453006477 : |
| 040 ## - CATALOGING SOURCE | |
| Original cataloging agency | BSU |
| Transcribing agency | BSU |
| 082 0# - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 658.8 ZEM |
| Edition number | 22 |
| 100 1# - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Zemke, Ron. |
| 9 (RLIN) | 7703 |
| 245 14 - TITLE STATEMENT | |
| Title | The service edge : |
| Remainder of title | 101 companies that profit from customer care / |
| Statement of responsibility, etc | by Ron Zemke with Dick Schaaf ; foreword by Tom Peters. |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Place of publication, distribution, etc | New York : |
| Name of publisher, distributor, etc | New American Library, |
| Date of publication, distribution, etc | 1989. |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | xviii, 584 p. ; |
| Dimensions | 24 cm. |
| 500 ## - GENERAL NOTE | |
| General note | "NAL books." |
| 500 ## - GENERAL NOTE | |
| General note | Includes index. |
| 504 ## - BIBLIOGRAPHY, ETC. NOTE | |
| Bibliography, etc | Bibliography: p. 570-576. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Customer services |
| Geographic subdivision | United States. |
| 9 (RLIN) | 7704 |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Service industries |
| Geographic subdivision | United States |
| General subdivision | Management. |
| 9 (RLIN) | 7705 |
| 658 ## - INDEX TERM--CURRICULUM OBJECTIVE | |
| Main curriculum objective | Management |
| 700 1# - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Schaaf, Dick. |
| 9 (RLIN) | 7706 |
| 700 1# - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Peters, Thomas J. |
| 9 (RLIN) | 7707 |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Source of classification or shelving scheme | |
| Koha item type | Books |
| Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Collection code | Home library | Current library | Shelving location | Date acquired | Source of acquisition | Total Checkouts | Full call number | Barcode | Date last seen | Copy number | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Main Library | Main Library | Applied Sciences | 15/04/2008 | Donation | 658.8 ZEM | 16454 | 15/04/2013 | 1 | 15/04/2013 | Books |