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The service edge :

Zemke, Ron.

The service edge : 101 companies that profit from customer care / by Ron Zemke with Dick Schaaf ; foreword by Tom Peters. - New York : New American Library, 1989. - xviii, 584 p. ; 24 cm.

"NAL books." Includes index.

Bibliography: p. 570-576.

ISBN: 0453006477 :

Subjects--Topical Terms:
Customer services--United States.
Service industries--Management.--United States

Index Terms--Curriculum Objective:
Management

Dewey Class. No.: 658.8 ZEM

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