The service edge : 101 companies that profit from customer care / by Ron Zemke with Dick Schaaf ; foreword by Tom Peters.
Material type: TextPublication details: New York : New American Library, 1989Description: xviii, 584 p. ; 24 cmISBN: 0453006477 :Subject(s): Customer services -- United States | Service industries -- United States -- Management | ManagementDDC classification: 658.8 ZEMCurrent library | Collection | Call number | Copy number | Status | Date due | Barcode |
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Main Library
Main Library |
NFIC | 658.8 ZEM (Browse shelf (Opens below)) | 1 | Available | 16454 |
"NAL books."
Includes index.
Bibliography: p. 570-576.
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