000 00447nam a22001817a 4500
005 20170822174750.0
008 130412b xxu||||| |||| 00| 0 eng d
020 _a0750657405
040 _aBSU
082 _222
_a658 OAK
100 _aOakland,John S
_97442
245 _aTotal Quality management
_bText with cases
250 _a3rd ed
260 _aLondon
_bheinmann
_c2003
300 _ax;483p
_c25cm
658 _aManagement
942 _2ddc
_cBK
999 _c3581
_d3581