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| 005 | 20170822174635.0 | ||
| 008 | 130131b xxu||||| |||| 00| 0 eng d | ||
| 020 | _a0538726687 | ||
| 040 | _aBSU | ||
| 082 |
_222nd ed _a658.8 ODG |
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| 100 |
_aOdgers,Pattie _93045 |
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| 245 | _aThe world of Customer service | ||
| 260 |
_aCanada _bThomson South-western _c2004 |
||
| 300 |
_aviii-208p _c27.5cm |
||
| 658 | _aManagement | ||
| 942 |
_2ddc _cBK |
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| 999 |
_c1393 _d1393 |
||