000			02390cam a2200385 a 4500
001			6603837
005			20170822175142.0
008			920804s1993 nyu 000 0 eng
010			_a 92030255
016			_a960321209
020			_a0688123163 : _c$20.00
020			_a9780688123161
035			_a(OCoLC)ocm26400894
035			_a(NNC)6603837
040			_aDLC _cDLC _dBSU _dDMJ _dLVB _dAEK _dBAKER _dBTCTA _dYDXCP _dOrLoB-B
050	0	0	_aHF5415.5 _b.B528 1993
082	0	0	_a658.8BLA _220
100	1		_aBlanchard, Kenneth H. _920937
245	1	0	_aRaving fans : _ba revolutionary approach to customer service / _cKenneth Blanchard, Sheldon M. Bowles ; foreword by Harvey Mackay.
250			_a1st ed.
260			_aNew York : _bMorrow, _cc1993.
300			_axii, 137 p. ; _c22 cm.
520	1		_a""Your customers are only satisfied because their expectations are so low and because no one else is doing better. Just having satisfied customers isn't good enough anymore. If you really want a booming business, you have to create Raving Fans."" "This, in a nutshell, is the advice given to a new Area Manager on his first day - in an extraordinary new business book that will help everyone, in every kind of organization or business, deliver stunning customer service and achieve miraculous bottom-line results." "Raving Fans is written in the parable style of The One Minute Manager and uses a brilliantly simple and charming story to teach how to define a vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature - not just another program of the month." "America is in the midst of a service crisis that has left a wake of disillusioned customers from coast to coast. Raving Fans includes startling new tips and innovative techniques that can help anyone create a revolution in any workplace - and turn their customers into raving, spending fans."--BOOK JACKET.
650		0	_aCustomer services. _96891
650		2	_aConsumer Behavior. _92033
650		2	_aPublic Relations. _9738
650		6	_aService à la clientèle. _920938
658			_aManagement
700	1		_aBowles, Sheldon M. _920939
856	4	2	_3Publisher description _uhttp://www.loc.gov/catdir/description/hc044/92030255.html
900			_bTOC
942			_2ddc _cBK
948	1		_a20080418 _bc _crad1 _dMPS
948	2		_a20080418 _ba _crad1 _dMPS
999			_c10547 _d10547