The mediation process : practical strategies for resolving conflict / Christopher W. Moore.
Material type: TextPublication details: San Francisco : Jossey-Bass, c2003Edition: 3rd edDescription: xvi, 599 p. : ill. ; 23 cmISBN: 0787964468 (pbk. : alk. paper)Subject(s): Mediation | Conflict managementDDC classification: 308.6 MOO LOC classification: HM1126 | .M667 2003Online resources: Contributor biographical information | Publisher description | Table of contentsItem type | Current library | Collection | Call number | Copy number | Status | Date due | Barcode |
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Reserved Books |
Main Library
Main Library |
NFIC | 308.6 MOO (Browse shelf (Opens below)) | 1 | Not for loan | 23267 |
Includes bibliographical references (p. 521-548) and indexes.
Pt. 1. Understanding Dispute Resolution and Mediation -- 1. Approaches to Managing and Resolving Conflict -- 2. How Mediation Works -- Pt. 2. Laying the Groundwork for Effective Mediation -- 3. Managing Initial Contacts with the Disputing Parties -- 4. Selecting a Strategy to Guide Mediation -- 5. Collecting and Analyzing Background Information -- 6. Designing a Detailed Plan for Mediation -- 7. Building Trust and Cooperation -- Pt. 3. Conducting Productive Mediations -- 8. Beginning the Mediation Session -- 9. Defining Issues and Setting an Agenda -- 10. Uncovering Hidden Interests of the Disputing Parties -- 11. Generating Options for Settlement -- Pt. 4. Reaching Settlement -- 12. Assessing Options for Settlement -- 13. Conducting Final Bargaining and Reaching Closure -- 14. Achieving Formal Agreement or Settlement -- 15. Strategies for Dealing with Special Situations -- 16. Strategies for Multiparty Mediation -- 17. Toward an Excellent Practice of Mediation -- Conclusion: Challenges for the Growth and Development of Mediation -- Resource A: Professional Practice Guidelines: The Association for Conflict Resolution (ACR) Ethical Standards of Professional Responsibility -- Resource B: Mediation Services Agreement: Sample Waiver and Consent Form -- Resource C: Settlement Documentation Form: Sample Memorandum of Understanding -- Resource D: List of Professional Associations and Organizations, Journals, and Training Resources.
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