TY  - BOOK
AU  - Moore,Christopher W.
TI  - The mediation process: practical strategies for resolving conflict 
SN  - 0787964468 (pbk. : alk. paper)
AV  - HM1126 .M667 2003
U1  - 308.6 MOO 21
PY  - 2003///
CY  - San Francisco
PB  - Jossey-Bass
KW  - Mediation
KW  - Conflict management
N1  - Includes bibliographical references (p. 521-548) and indexes; Pt. 1; Understanding Dispute Resolution and Mediation --; 1; Approaches to Managing and Resolving Conflict --; 2; How Mediation Works --; Pt. 2; Laying the Groundwork for Effective Mediation --; 3; Managing Initial Contacts with the Disputing Parties --; 4; Selecting a Strategy to Guide Mediation --; 5; Collecting and Analyzing Background Information --; 6; Designing a Detailed Plan for Mediation --; 7; Building Trust and Cooperation --; Pt. 3; Conducting Productive Mediations --; 8; Beginning the Mediation Session --; 9; Defining Issues and Setting an Agenda --; 10; Uncovering Hidden Interests of the Disputing Parties --; 11; Generating Options for Settlement --; Pt. 4; Reaching Settlement --; 12; Assessing Options for Settlement --; 13; Conducting Final Bargaining and Reaching Closure --; 14; Achieving Formal Agreement or Settlement --; 15; Strategies for Dealing with Special Situations --; 16; Strategies for Multiparty Mediation --; 17; Toward an Excellent Practice of Mediation --; Conclusion: Challenges for the Growth and Development of Mediation --; Resource A: Professional Practice Guidelines: The Association for Conflict Resolution (ACR) Ethical Standards of Professional Responsibility --; Resource B: Mediation Services Agreement: Sample Waiver and Consent Form --; Resource C: Settlement Documentation Form: Sample Memorandum of Understanding --; Resource D: List of Professional Associations and Organizations, Journals, and Training Resources
UR  - http://www.loc.gov/catdir/bios/wiley047/2003001775.html
UR  - http://www.loc.gov/catdir/description/wiley0310/2003001775.html
UR  - http://www.loc.gov/catdir/toc/wiley031/2003001775.html
ER  -