TY  - BOOK
AU  - Zemke,Ron
AU  - Schaaf,Dick
AU  - Peters,Thomas J.
TI  - The service edge: 101 companies that profit from customer care 
SN  - 0453006477 :
U1  - 658.8 ZEM 22
PY  - 1989///
CY  - New York
PB  - New American Library
KW  - Customer services
KW  - United States
KW  - Service industries
KW  - Management
N1  - "NAL books."; Includes index; Bibliography: p. 570-576
ER  -