TY  - BOOK
AU  - Geddes,Lindsay
TI  - Through the customers' eyes: improving your company's results with the CORe method 
SN  - 0814450709 :
U1  - 658.8 GED 22
PY  - 1993///
CY  - New York
PB  - AMACOM
KW  - Customer services
KW  - Management
N1  - Includes bibliographical references (p. [235]-236) and index
ER  -