TY  - BOOK
AU  - Neal,Dorothy A.
TI  - Telephone techniques
SN  - 0028020111
U1  - 651.73 NEA 21
PY  - 1998///
CY  - New York, N.Y.
PB  - Glencoe/McGraw-Hill
KW  - Telephone in business
KW  - Management
N1  - Includes index
UR  - http://www.loc.gov/catdir/description/mh031/97026449.html
UR  - http://www.loc.gov/catdir/toc/mh031/97026449.html
ER  -