TY  - BOOK
AU  - Robinette,Scott
AU  - Brand,Claire
AU  - Lenz,Vicki
TI  - Emotion marketing: the Hallmark way of winning customers for life 
SN  - 0071364145
AV  - HF5415 .R5553 2001
U1  - 658.8 ROB 21
PY  - 2001///
CY  - New York
PB  - McGraw-Hill
KW  - Marketing
KW  - Customer relations
KW  - Consumer satisfaction
KW  - Management
N1  - Includes bibliographical references (p. 233-237) and index
UR  - http://www.loc.gov/catdir/bios/mh041/00065374.html
UR  - http://www.loc.gov/catdir/description/mh021/00065374.html
UR  - http://www.loc.gov/catdir/toc/mh021/00065374.html
ER  -