TY  - BOOK
AU  - Johnston, Robert,
TI  - Service Operations Management: Improving Service Delivery
SN  - 9780273740483
U1  - 658.5 JOH 22
PY  - 2012///
CY  - England
PB  - Pearson
KW  - Service industries
KW  - Management
N1  - Includes bibliographical references and index
ER  -