TY  - BOOK
AU  - Cassell,Kay Ann
AU  - Hiremath,Uma
TI  - Reference and information services in the 21st century: an introduction 
SN  - 9781555707408 (pbk. : alk. paper)
AV  - Z711 .C355 2011
U1  - 025.524CAS 22
PY  - 2011///
CY  - New York
PB  - Neal-Schuman Publishers
KW  - Reference services (Libraries)
KW  - Electronic reference services (Libraries)
KW  - Reference books
KW  - Bibliography
KW  - Electronic reference sources
KW  - Directories
KW  - Reference Services(Libraries)
N1  - Includes bibliographical references and indexes; Introducing reference and information service -- Determining the question : in-person, telephone, and virtual reference interviews -- Finding the answer : basic search techniques -- Answering questions about books, magazines, newspapers, libraries and publishing, and bibliographic networks : bibliographic resources -- Answering questions about anything and everything : encyclopedias -- Answering questions that require handy facts : ready reference sources -- Answering questions about words : dictionaries -- Answering questions about events and issues, past and present : indexes and full-text databases -- Answering questions about health, law, and business : special guidelines and sources -- Answering questions about geography, countries, and travel : atlases, gazetteers, maps, geographic information systems, and travel guides -- Answering questions about the lives of people : biographical information sources -- Answering questions about governments : government information sources -- When and how to use the Internet as a reference tool -- Reader's advisory work / Mary K. Chelton -- Reference work with children and young adults / Mary K. Chelton -- Information literacy in the reference department -- Selecting and evaluating reference materials -- Managing reference departments -- Assessing and improving reference services -- Reference 2.0 -- The future of information service
ER  -