The mediation process : practical strategies for resolving conflict / Christopher W. Moore.

Includes bibliographical references (p. 521-548) and indexes.

Pt. 1. Understanding Dispute Resolution and Mediation -- 1. Approaches to Managing and Resolving Conflict -- 2. How Mediation Works -- Pt. 2. Laying the Groundwork for Effective Mediation -- 3. Managing Initial Contacts with the Disputing Parties -- 4. Selecting a Strategy to Guide Mediation -- 5. Collecting and Analyzing Background Information -- 6. Designing a Detailed Plan for Mediation -- 7. Building Trust and Cooperation -- Pt. 3. Conducting Productive Mediations -- 8. Beginning the Mediation Session -- 9. Defining Issues and Setting an Agenda -- 10. Uncovering Hidden Interests of the Disputing Parties -- 11. Generating Options for Settlement -- Pt. 4. Reaching Settlement -- 12. Assessing Options for Settlement -- 13. Conducting Final Bargaining and Reaching Closure -- 14. Achieving Formal Agreement or Settlement -- 15. Strategies for Dealing with Special Situations -- 16. Strategies for Multiparty Mediation -- 17. Toward an Excellent Practice of Mediation -- Conclusion: Challenges for the Growth and Development of Mediation -- Resource A: Professional Practice Guidelines: The Association for Conflict Resolution (ACR) Ethical Standards of Professional Responsibility -- Resource B: Mediation Services Agreement: Sample Waiver and Consent Form -- Resource C: Settlement Documentation Form: Sample Memorandum of Understanding -- Resource D: List of Professional Associations and Organizations, Journals, and Training Resources.