MARC details
| 000 -LEADER |
|---|
| fixed length control field |
03084cam a22004577i 4500 |
| 001 - CONTROL NUMBER |
|---|
| control field |
18101507 |
| 003 - CONTROL NUMBER IDENTIFIER |
|---|
| control field |
OSt |
| 005 - DATE AND TIME OF LATEST TRANSACTION |
|---|
| control field |
20211110074736.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
|---|
| fixed length control field |
140403s2015 maua 001 0 eng d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
|---|
| International Standard Book Number |
9781285852683 |
| Qualifying information |
(pbk.) |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
|---|
| International Standard Book Number |
1285852680 |
| Qualifying information |
(pbk.) |
| 035 ## - SYSTEM CONTROL NUMBER |
|---|
| System control number |
(OCoLC)ocn892698549 |
| 040 ## - CATALOGING SOURCE |
|---|
| Original cataloging agency |
BSU |
| Language of cataloging |
eng |
| Transcribing agency |
BSU |
| Description conventions |
rda |
| Modifying agency |
BSU |
| 042 ## - AUTHENTICATION CODE |
|---|
| Authentication code |
lccopycat |
| 082 04 - DEWEY DECIMAL CLASSIFICATION NUMBER |
|---|
| Classification number |
004.068 |
| Edition number |
22 |
| 100 1# - MAIN ENTRY--PERSONAL NAME |
|---|
| Personal name |
Beisse, Fred, |
| Dates associated with a name |
1942- |
| Relator term |
author. |
| 9 (RLIN) |
22626 |
| 245 12 - TITLE STATEMENT |
|---|
| Title |
A guide to computer user support for help desk & support specialists / |
| Statement of responsibility, etc |
Fred Beisse (Lane Community College). |
| 246 14 - VARYING FORM OF TITLE |
|---|
| Title proper/short title |
Computer user support for help desk and support specialists |
| 250 ## - EDITION STATEMENT |
|---|
| Edition statement |
Sixth edition. |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) |
|---|
| Place of publication, distribution, etc |
Boston: |
| Name of publisher, distributor, etc |
Cengage Learning; |
| Date of publication, distribution, etc |
c 2015 |
| 300 ## - PHYSICAL DESCRIPTION |
|---|
| Extent |
xx, 684 p : |
| Other physical details |
col ill.; |
| Dimensions |
24 cm |
| 500 ## - GENERAL NOTE |
|---|
| General note |
Includes appendix, index. |
| 505 00 - FORMATTED CONTENTS NOTE |
|---|
| Miscellaneous information |
1. |
| Title |
Introduction to Computer User Support -- |
| Miscellaneous information |
2. |
| Title |
Customer Service Skills for User Support Agents -- |
| Miscellaneous information |
3. |
| Title |
Writing for End Users -- |
| Miscellaneous information |
4. |
| Title |
Skills for Troubleshooting Computer Problems -- |
| Miscellaneous information |
5. |
| Title |
Common Support Problems -- |
| Miscellaneous information |
6. |
| Title |
Help Desk Operation -- |
| Miscellaneous information |
7. |
| Title |
User Support Management -- |
| Miscellaneous information |
8. |
| Title |
Product Evaluation Strategies and Support Standards -- |
| Miscellaneous information |
9. |
| Title |
End-User Needs Assessment Projects -- |
| Miscellaneous information |
10. |
| Title |
Installing and Managing End-User Technology -- |
| Miscellaneous information |
11. |
| Title |
Technology Training for Users -- |
| Miscellaneous information |
12. |
| Title |
A User Support Utility Tool Kit. |
| 520 ## - SUMMARY, ETC. |
|---|
| Summary, etc |
Current or future user-support professionals discover the critical people skills and exceptional technical knowledge to provide outstanding support with Beisse's Guide to Computer User Support for Help Desk and Support Specialists, 6e. This useful guide focuses on the informational resources and technical tools needed most to function effectively in a support position. Readers learn to handle troubleshooting and problem solving, successfully communicate with clients, determine a client's specific needs, train end-users and even handle budgeting and other management priorities. This edition prepares readers to work with the latest developments, from Web and e-mail-based support to Windows 7 and cloud computing. Leading HelpSTAR and Microsoft Office Project Professional 2010 software accompanying the text further reinforce user-support knowledge and skills.-- |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name as entry element |
End-user computing |
| General subdivision |
Management. |
| 9 (RLIN) |
22627 |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name as entry element |
Computer technical support. |
| 9 (RLIN) |
22628 |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name as entry element |
Information technology |
| General subdivision |
Management. |
| 9 (RLIN) |
22629 |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name as entry element |
Customer services |
| General subdivision |
Management. |
| 9 (RLIN) |
22630 |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name as entry element |
Computer service industry. |
| 9 (RLIN) |
22631 |
| 650 #7 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name as entry element |
Computer service industry. |
| Source of heading or term |
fast |
| 9 (RLIN) |
22631 |
| 650 #7 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name as entry element |
Computer technical support. |
| Source of heading or term |
fast |
| 9 (RLIN) |
22628 |
| 650 #7 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name as entry element |
Customer services |
| General subdivision |
Management. |
| Source of heading or term |
fast |
| 9 (RLIN) |
22630 |
| 650 #7 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name as entry element |
End-user computing |
| General subdivision |
Management. |
| Source of heading or term |
fast |
| 9 (RLIN) |
22627 |
| 650 #7 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name as entry element |
Information technology |
| General subdivision |
Management. |
| Source of heading or term |
fast |
| 9 (RLIN) |
22629 |
| 650 17 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name as entry element |
Computernetwerken. |
| Source of heading or term |
gtt |
| 9 (RLIN) |
22632 |
| 906 ## - LOCAL DATA ELEMENT F, LDF (RLIN) |
|---|
| a |
7 |
| b |
cbc |
| c |
copycat |
| d |
2 |
| e |
ncip |
| f |
20 |
| g |
y-gencatlg |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) |
|---|
| Source of classification or shelving scheme |
|
| Koha item type |
Books |
| Call number prefix |
004.068 |
| Call number suffix |
BEI |
| Suppress in OPAC |
004.068 BEI |
