Service Operations Management
Johnston, Robert,
Service Operations Management Improving Service Delivery Robert Johnston - 4th ed. - England Pearson 2012 - xxii,462p. col.ill. 27cm.
Includes bibliographical references and index.
9780273740483
--Management.
658.5 JOH
Service Operations Management Improving Service Delivery Robert Johnston - 4th ed. - England Pearson 2012 - xxii,462p. col.ill. 27cm.
Includes bibliographical references and index.
9780273740483
--Management.
658.5 JOH